Reissuing receipts in Silent Partner Cloud
To reissue receipts, go to Receipt History and check off the receipt(s) you wish to reissue. You can also use filters to find your receipt. To learn more about using the filter option, click here.
Scroll to the bottom of the page and select which reprocessing option is most appropriate for you. When reissuing a receipt to a donor you have the option to keep the history of the original mailing/emailing or to erase the history. You also have the option to put the receipts back in the original batch or put them in a specific batch that is already set up. These options are located at the bottom of the Receipt History page.
In this example, I clicked "Preserve History & Return to Batch." This will put the receipts back in the batch in which they were originally processed. If that batch is no longer in the Existing Batches list, Silent Partner will recreate it for you.
Once you click "Preserve History & Return to Batch" the button changes. Confirm that you want to reprocess the receipts. In this example, we are reprocessing 3 receipts, so the button reads "3 Receipt(s) will be returned to the same batch(es). Continue?" Click the button to continue.
Go to Existing Batches and process the batch as usual.
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