How to Cancel an Invalid Tax Receipt

How to Cancel an Invalid Tax Receipt

Sometimes a receipt is issued and it becomes invalid. If, for example, the donation amount was incorrectly entered, the receipt needs to be cancelled and a new receipt issued.

Find the receipt to be cancelled.

The electronic receipt document will be located in the folder where it was saved. Move it into a folder called “Cancelled Receipts.” If you keep paper copies of receipts, you should also find the paper copy of the invalid receipt, mark the paper copy “Cancelled,” and store it in a separate paper folder.

Enter the donation correctly.

Search to find the donation that you need to cancel and create a copy to save time entering the correct donation.

  1. Select the invalid donation, then click Duplicate. Sumac makes an exact copy of the old donation record.
  2. Open the duplicate and make the necessary changes to correct the errors in the original, invalid donation record.
  3. Save the newly entered donation and Create a receipt for the new donation. 

It is a good idea to add a Note in the new donation record to specify that this donation record was created to replace an old receipt.

Cancel the incorrect receipt.

Find the old, invalid donation record, and double-click to open it.
  1. In the Receipt Numbering area of the donation record, put a checkmark next to “Cancelled Receipt.”


  2. When prompted, confirm this cancellation.
  3. You may choose to clear the Receipt's Issue Date, or the Receiptable Amount fields from this donation record. 
  4. Sumac also prompts you to enter a Note on this donation record to explain the reason for cancelling this
  5. Fill in the new receipt number in the incorrect donation's Notes field here.


Notice that Sumac creates a note for you that identifies the username of the person who cancelled the donation, as well as the date this was done. Sumac also marks that this receipt is "replaced by receipt number ###."

Click OK and notice that Sumac filled all of that information into the Notes field of this donation record.

Click OK to save this change.  The cancelled donation appears in grey.



    • Related Articles

    • How to Make a PDF Receipt Template for Sumac

      This article describes how to make a PDF tax receipt template using Open Office (Libre Office). Silent Partner Software offers a receipt template service - let us set up your receipts for you! For more information, book an appointment with your ...
    • Receipt template service - let us set up your receipts!

      Setting up your receipt templates is the key to making sure your organization is ready to handle the donation fulfillment process for your donors, but it can be tricky and time-consuming, especially if you are new to using Sumac Donations, or haven’t ...
    • How to Make a Copy of a Tax Receipt

      When donors request a replacement receipt, if you do not have paper copies you can photocopy, or PDF copies you can reprint, then you can regenerate the receipt through Sumac. If you need to correct a receipt that was issued in error, the follow ...
    • Receipt Print Jobs and Receipt PDF Archive

      In Communications, under Receipting click Receipt PDFs and Print Jobs In the Receipt PDFs and Print Jobs, filter by date. Once your date(s) is found click it to save this Print Job to your computer. Save the PDF file in your preferred location on ...
    • Societ Academy - Sumac Donation Receipt Templates

      Learn how to set up receipt templates in Sumac for Donations. Receipting in Sumac Donations: Templates Hosted by Meaghan Watson, Penny Rolinski About this webinar Welcome to our Sumac Donations Receipting Templates webinar! Whether you are making ...
    Societ Academy

    Learn what you need to know, any time. Free!



    • High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
    • Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
    • A certificate of completion - you can request a certificate of completion for every session you attend.